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    9 Feb 18

    IT Operations, but not as we know it

    There are those who think that IT is all about IT. These same folks that think that shadow-IT is (or was) something that needed to be wiped out (as ‘rogue’-IT).

    Usually this is by people in IT operations looking for stability and uptime as their measure of success, and they see it as a WAR against those that advocate speed.If you are one of these people, and you haven’t already realised. The war is over! Shadow IT has won! In fact, from the other side of the fence it never looked like a war at all.

    The only reason IT operations has existed historically is because of poor application development practices and the ‘split’ of applications and infrastructure ownership. The latter being the purview of IT operations. Improving development practices of DevOps (removing siloes) and Agile practices such as Extreme Programming (XP) improving quality, coupled with infrastructure as code providing the ability to create infrastructure as part of the application, facilitated by highly automated [cloud] providers is the ultimate demise of IT Operations as we know it.

    So why is there a sensation in central IT, predominantly IT operations, that they have won? I see two main reasons for this

    • 1A misunderstanding of the new infrastructure paradigm. The belief that infrastructure (as code) is still separate from the applications, and requests are still made for infrastructure (as a service) from IT operations. WRONG*!
    • 2Confusing responsibility with ownership. Integration of applications, purchased or developed, by, or on behalf of, the Line of Business is hard. LoB’s have passed back the responsibility for these integrations to ‘central IT’ from an architecture and governance perspective. IT operations has not taken ownership of the applications.

    *[Unless you are a provider of IaaS using all the automated techniques and with virtually limitless capacity. But this is often out of reach of even the largest enterprises]

    The takeaway is; if there is an application involved, then it takes precedence over infrastructure, it always has, and always will. The war was over before it even started.

    Read more about what is required to manage the integration of unowned services in the paper below

    Seeing through the clouds: Oversight at multiple levels

    Find out more about what management of XaaS means to the enterprise

    Download Paper Now!